FAQs

Where do you ship to and how much is shipping?

We ship to everywhere in Australia for a flat rate $8.95. We ship from South Australia and provide a tracking number with each order.

We are currently offering orders over $50 free shipping within Australia.

Sorry we do not ship internationally at this time.

*Please note that due to COVID-19 restrictions some deliveries may be delayed.


Can I pick up a my order?

Yes, we are still currently offering pick up on orders for our local customers. Please use the code ‘pick up’ in the discount section at the checkout to remove the shipping cost and you will be emailed with pick up information. Pick up is in Hallett Cove, South Australia.

Alternatively we stock a range of our earrings in store at Allure hair and beauty in Seaford Meadows, South Australia.


How do I care for my earrings?

The clay we use is strong and durable but with delicate designs the top layers of your earrings need to be properly cared for. Please avoid getting your earrings wet or wearing them when spraying perfume. We suggest keeping your earrings away from dark materials that have not been washed. If your earrings do get scuffed you can use a damp cloth to gently remove marks. If you are still having trouble you can use a small amount of rubbing alcohol on a cotton pad to remove stubborn marks. However please do not try this on earrings that have hand painted designs and varnishes as it can remove the product.

Store them in a cool and dry place when not in use, preferably laying flat away from other jewellery or items that may scratch your earrings.

 

 

Do you offer refunds or exchanges?

We are sorry but we are unable to offer refunds or exchanges if you change your mind for hygiene reasons. As all items are handmade we work hard to make sure our earrings are of the best quality and standard, but if for some reason your earring is faulty please email us and we will help you as soon as possible.

 

What are your earrings made from?

Our earrings are hand made using polymer clay unless otherwise specified. Our earring components are made from surgical steel which we believe to be the best product for sensitive ears. We will specify on a post listing if a style is made using another material.

 

Do you do custom orders?

If you are wanting to customise an exisiting pair of earrings that we stock (colour, shape, hardware, earring back location) please email us with the subject ‘customised earrings’ with as much information as possible.

For all enquires about custom orders please email us at shop.tullulah@gmail.com

We look forward to working with our customers to make their dream earrings! Please note that some styles can not be remade as we are unable to create some exact colours again.

 

Do you do wholesale orders or collab?

We love to work with other businesses! For enquires about wholesale orders or collabs please email us at shop.tullulah@gmail.com with your information.